ALL PRODUCTS SOLD THROUGH BMS COMPANY ARE TOP QUALITY, NAME BRAND PRODUCTS. THE MACHINES WILL SERVE YOU FOR YEARS IF YOU TAKE CARE OF THEM.  ON EXTRACTORS IT IS RECOMMEND THAT YOU VACUUM PRIOR TO EXTRACTING, USE A LIQUID DETERGENT INSTEAD OF A POWDER, RUN A CLEANING AGENT THROUGH THE SOLUTION TANK ALL THE WAY THROUGH THE WAND TO CLEAR THE SYSTEM EVERY SO OFTEN (WHITE VINEGAR WORKS GOOD FOR THIS), AT THE END OF THE DAY LET YOUR VACUUMS RUN FOR A FEW MINUTES TO BLOW THE MOISTER OUT AND DON'T LET THE RECOVERY TANK FILL UP TO THE TOP WHEN EXTRACTING.  LASTLY, ALWAYS USE A DEFOAMER IN THE RECOVERY TANK TO MINIMIZE FOAM FROM ENTERING THE VACUUMS WHICH WILL PREMATURELY DEGRADE THE VACUUMS AND WILL VOID YOUR VACUUM WARRANTIES.

ORDER AND RETURN INFORMATION: ALL ORDERS SHOULD BE SHIPPED WITHIN 5 BUSINESS DAYS IF PAID BUY CREDIT CARD.   WE ACCEPT MOST MAJOR CREDIT CARDS , BANK CHECKS AND MONEY ORDERS.   ALL MACHINES COME WITH A ONE YEAR MANUFACTURER WARRANTY UNLESS STATED IN THE INFORMATION OF THE MACHINE.   WE SUGGEST CALLING US AT 1-800-784-8870 or (215) 533-5508) TO PLACE AN ORDER OR EMAIL IT TO US BY FILLING IN THE ORDER/COMMENT FORM.   NOTE: THIS IS NOT A SECURE FORM.   THERE IS A 20% RESTOCKING FEE PLUS RETURN SHIPPING CHARGE FOR RETURNED, SPECIAL ORDERED OR CANCELED GOODS THAT HAVE BEEN SHIPPED.   THERE IS A 5% PROCESSING FEE IF YOU PAY BY CREDIT CARD AND CANCEL THE ORDER PRIOR TO SHIPPING.  MFG MAY CHANGE PRODUCT SPECIFICATION WITHOUT NOTIFYING US.   ALL CHANGES WOULD BE FOR THE BETTER.  WE WILL ATTEMPT TO KEEP YOU INFORMED OF ANY CHANGES. DAMAGED GOODS FROM SHIPPING MUST BE REPORTED TO THE SHIPPING COMPANY AND US WITHIN 24 HOURS.  INSPECT ALL BOXES FOR DAMAGE PRIOR TO SIGNING FOR THE GOODS, IF YOU SIGN FOR A BOX THAT HAS BEEN DAMAGED IN ANY WAY AND YOU DO NOT NOTE IT ON THE SHIPPING COMPANIES FORM WE CAN NOT BE RESPONSIBLE FOR ANY DAMAGE TO THE MACHINE, EQUIPMENT OR SUPPLIES.  PLEASE NOTE ANY RIPS, DENTS, CRUSHING OR ANY THING ELSE THAT MAY EFFECT THE EQUIPMENT OR GOODS ENCLOSED IN A BOX WHEN RECEIVING YOUR MERCHANDISE.

WE DO NOT HAVE A TRIAL PERIOD.  THOSE COMPANIES THAT NORMALLY OFFER A TRIAL PERIOD WILL CHARGE YOU A CHARGE IF THE MACHINE IS RETURNED IN "NOT NEW CONDITION" (TESTING AND USING THE MACHINE PRETTY MUCH MAKES IT NOT NEW) PLUS YOU WOULD BE RESPONSIBLE TO SHIP THE MACHINE BACK TO THE COMPANY AND PAY FOR THE ORIGINAL SHIPPING TO YOU.

ALL RETURN GOODS MUST HAVE A RA # BEFORE SHIPPED BACK OR IT WILL BE REFUSED AT OUR LOCATION AND SENT BACK TO YOU.  BMS HAS LITTLE CONTROL OF THE PRODUCTS ONCE THEY LEAVE OUR WAREHOUSE.  MOST ORDERS TAKE BETWEEN 5 TO 10 WORKING DAYS. 

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THIS PUBLICATION MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES MAY BE PERIODICALLY MADE TO THESE PUBLICATIONS. BASIC MAINTENANCE SUPPLY INC. MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCTS, OR THE PROGRAMS DESCRIBED IN THESE PUBLICATIONS AT ANY TIME WITHOUT NOTICE.